BASIC INFORMATION ON THE POSITION

Position Name: Group Manager - Software

Mandatory/Required Skills & Location

Location:

Mandatory/Required Skills:

PURPOSE OF THE ROLE

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLK's vision and values.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Achieve annual revenue targets for LOB or CBU through new wins,  and sustaining existing business. Achieve the P&L targets set while working on new engagement
• Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
• Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
• Collaborate with customer's sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
• Collaborate with internal recruitment team for fulfilling onsite positions.
• Ensure Talent Management  through upskilling, succession & progression planning.
• Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
• Ensure the required gross margins targets are met while onboarding the new candidates

EDUCATION QUALIFICATION

1. Degree: B.E, MBA
2. Certifications (if any): Optional

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years): 15-18 years
2. Relevant (in years): 5 years

DOMAIN/ FUNCTIONAL SKILLS

• Knowledge of domain of the vertical/business unit
• In-touch with key developments in the business across industry