Date:
Apr 25, 2025
Location:
Cincinnati, US, 45202
Company Name:
SLK America Inc.
• Architect/Call Flow Administrator — Responsible for constructing call flows using Architect.
• Business Champion — Provides resources and funding for the implementation, removes organizational roadblocks, and articulates the business vision during project implementation.
• Contact Center Manager — Responsible for configuring and running contact center activities such as outbound dialing campaigns, scripts, quality evaluations, and workforce management schedules.
• Contact Center Agent — Performs inbound and outbound customer interactions by phone, email, or chat. Responsible for joining queues, annotating recordings, viewing evaluations, and assigning wrap up codes.
• Contact Center Supervisor — Acts in a managerial role to the agents and handles such responsibilities as managing queues, generating reports, managing wrap up codes and canned responses, viewing performance data, and reviewing call recordings.
Nearest Major Market: Cincinnati