Understand and Analyze Documented Requirements in word or Visio flow format.
Design and Development of Genesys Cloud CX flows
Trouble shoot Production issues.
Creation of migration document for Developed applications.
Support during Genesys application Deployment.
Genesys Development & testing.
Development of test plan and associated scripts to execute testing
Support during application deployment.
Support during SIT, UAT, PROD & Post PROD.
Support for Internal Load Test to capture NFR's.
Provide solution documentation support as needed.
Attend and participate in Agile Team meetings/ceremonies as scheduled
Update and/or create Jira tickets and ServiceNow tickets as needed.
Perform all duties required of the Genesys Cloud CX Developer role and QA Role