Primary Skill- WAS application server support
Unix/Linux, IHS, ITIL Service Management, Incident Management, Basic Java

• Should Have 8+ years of experience  in WAS and Linux Application support as part Servie Management • Assists with the planning and execution of system launches

• Leads new and existing application administration support programs
• Establishes cadence to manage our vendors closely
• Should have working experience in DevOps tools like Jenkins and Github.
• Identifies gaps in the process, create a plan and implement the practice within the team to enforce use of audit and risk compliance measures
• Acts as a liaison in creating Disaster Recovery documentation, Implementation Plans, Support Plans, Process Documentation Run Book, etc.
• Executes the Disaster Recovery Plans (both DR Exercise and actual disaster)
• Executes on scripting for automation
• Functions as a point of contact and provides for 24/7 on-call coverage
• Provides oversight and support documentation by establishing and following processes around the areas of issue handling, install, and application maintenance
• Collaborates with others to troubleshoot and identify problems and drive teams towards a resolution
• Builds and executes on system capacity plans
• Establishes system monitoring solutions to meet the needs of the business
• Stays current on industry knowledge and trends as it pertains to job functions
• Understands the application and how those applications support the business
• Understands the business from both an internal and external customer perspective
• Understands the upstream and downstream data flow and impact
• CMDB Perfection and Maintenance
• Daily standups / shift turnover with written reports via email
• General process improvement
• Assist in Audit and Risk Process which includes pre-audit preparation and remediation of findings
• Environment Management – including non-production environment management
• Release Planning
• Change Management Support
• Liaison with Outside Teams
• Overall first line of defense for reported issues

• Production Support

Ready to work in shifts on rotation basis even during the weekends and ready to accept split Weekly Offs.
Working with the team of Production Support, attending production calls.
Strong communication and writing skills.
Report out of support issues and threats to process to appropriate team to investigate further.
Should be Flexible to work in 24*7 work environment