•    Lead and mentor a team of QA/QC analysts, fostering a culture of excellence and continuous improvement.
•    Conduct regular team meetings to communicate goals, provide updates, and address challenges.
•    Develop, implement, and maintain quality assurance processes and standards across operational functions.
•    Conduct regular audits and assessments to ensure compliance with established quality standards.
•    Analyze operational processes and performance metrics to identify areas for improvement and efficiency gains.
•    Collaborate with the management team to implement best practices and enhance service delivery.
•    Prepare and present quality reports to senior management, highlighting key findings, trends, and recommendations for improvement.
•    Maintain accurate documentation of QA/QC processes, findings, and corrective actions taken.
•    Identify training needs and develop training programs for operational teams to promote awareness of quality standards and best practices.
•    Ensure that all team members are equipped with the knowledge and tools needed to meet quality objectives.
•    Work closely with other departments to ensure seamless operations and effective implementation of quality initiatives.
•    Act as a liaison for quality related inquiries and issues within the organization