Date:
Jun 20, 2025
Location:
Bangalore, IN, 562110
Company Name:
SLK Software Private Limited
• Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards.
• Provide feedback and coaching to agents on call performance, including areas for improvement.
• Analyze call trends and data to identify opportunities for process enhancements.
• Ensure all customer interactions comply with banking regulations and internal policies.
• Collaborate with management to develop training materials and quality improvement strategies.
• Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance.
• Assist in identifying root causes for service issues and recommend corrective actions.
• Support process improvement initiatives to optimize customer service delivery.