Date:  May 22, 2025
Location: 

Bangalore, IN, 562110

Company Name:  SLK Software Private Limited
• Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards. • Provide feedback and coaching to agents on call performance, including areas for improvement. • Analyze call trends and data to identify opportunities for process enhancements. • Ensure all customer interactions comply with banking regulations and internal policies. • Collaborate with management to develop training materials and quality improvement strategies. • Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance. • Assist in identifying root causes for service issues and recommend corrective actions. • Support process improvement initiatives to optimize customer service delivery.