•    A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in Fraud management and customer Service
•    5+ years of experience in contact center operations, with at least 4 years in a managerial role, preferably in the US banking sector.
•    Strong understanding of consumer banking products, services, and fraud prevention strategies.
•    Excellent analytical and problem solving skills, with a strong focus on data driven decision making.
•    Proficient in contact center management software and performance metrics analysis.
•    Good knowledge of MS Office: PowerPoint, Excel data analysis, Word
•    Excellent analytical, problem solving, and organizational skills, with a meticulous attention to detail.
•    Team spirit, solution oriented and can do attitude combined with diplomatic flair
•    Exceptional communication and interpersonal skills, with the ability to lead and motivate diverse teams and influence clients
•    Ability to manage multiple p