Desktop Support Engineer:
Experience in SharePoint Administration Installation, Configuration, Sites Internal/External, Security, Access Management, Profiles management, Database administration, Backup and Restore
• Experience in Microsoft O365 MS Teams, SharePoint, Outlook, Word, Excel, Power point and others administration Configuration, Access Management, Integration of Apps and others
• Adhere to ITIL process. Preferred to certify on ITIL v3 or v4
• Experienced in ITSM ServiceNow or relevant tool usage
• Strong troubleshooting skills: Ability to analyze issues and assist in determining root cause and appropriate solutions. High degree of problem solving.
• Strong technical skills: Capable of learning, understanding, and communicating technical information.
• Good communication skills particularly writing skills and good email etiquette
• Good Analytical skills, ability to search and find solutions and think out of the box
• Should be ready to work on a 24X7 environment