About SLK

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every member's abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.

BASIC INFORMATION ON THE POSITION

Position Name: Project Leader - Delivery Excellence

Mandatory/Required Skills & Location

Position Name: Project Leader - Delivery Excellence

Location: [[location_obj]]

PURPOSE OF THE ROLE

Team Lead - PPQA is required to provide process and quality assurance support to a CBU. The team lead is responsible to work with the Team Members - PPQA & Trainee-PPQA to ensure the process & product quality assurance activities are performed and Quality objectives of the CBU is achieved

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Drive/ Participate in receiving, analysing and improving Customer satisfaction, reduce customer complaints and customer reported defects (E.g. Gating Mechanism, Pre-release checks, RFC reviews  etc.)
• Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective
• Derive Quality plans for a LOB/ CBU, perform, monitor and report the activities to the concerned
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• Define metrics for the projects, practice and CBU. Track periodically and publish to management
• Contribute/ Drive to Quality reviews and improvement initiatives within the CBU ((Process Optimization, RFT, Shift left, TPS/TQM Principles etc.)
• Participate/ Contribute in CBU Governance reviews, Operational Reviews, Internal team meetings
• Support PMs and PPQA Team members in process activities like Process tailoring, Planning, Estimation, Risks management and Reviews.
• Ensure CBU’s adherence to QMS and Projects’ defined software processes through health reviews & compliance reviews/ audits. Provide early alert and right insight to the management
• Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source
• Provide necessary training, orientation, mentoring to the CBU team on Process & Quality activities
• Identify training needs to Team Member/ Trainee and provide necessary training, orientation, mentoring to them

EDUCATION QUALIFICATION

1. Bachelor of Engineering (any discipline)
2. Certifications: CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired)

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years): 7-10 years
2. Relevant (in years): 5-7 years

DOMAIN/ FUNCTIONAL SKILLS

• Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain
• Knowledge on SDLC (Waterfal, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO)
• Knowledge on Quality Assurance, Control and Improvement activities
• Should possess good communication skills (Oral & Written)
• Ability to manage a team and interact with Leadership team in delivery
• Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel