•    A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in Fraud management and customer Service
•    1+ years of experience in a customer service or contact center environment, particularly handling critical or sensitive customer interactions e.g., fraud, consumer support.
•    Previous experience in handling complex customer issues, such as fraud detection, security concerns, or account management, is highly preferred.
•    Previous experience in an inbound call center is a plus. 
•    Fluent in English with a neutral or US accent must be able to communicate clearly, professionally, and empathetically with customers. 
•    Strong active listening skills with the ability to remain calm and empathetic in stressful situations.
•    Ability to navigate sensitive customer issues and provide professional, courteous, and efficient service.
•    Strong problem solving and analytical skills to assess issues, identify solutions, and provide clear gu