BASIC INFORMATION ON THE POSITION

Position Name: Associate Manager - Business Operations

Mandatory/Required Skills & Location

Location:

Mandatory/Required Skills:

PURPOSE OF THE ROLE

Responsible and Accountable for performance of Talent Management Group. Purpose of this role is to have the vertical/function running at optimum talent utilization, having right headcount and cost pyramids.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Track and drive Vertical Utilization and Pyramids
• Drive Internal talent movements
• ATP Cost as a % of Revenue
• Timely fulfillments of demand tagged for internal 
• Timely and accuracy of metrics published
• Establish and automate the talent development framework on all talent management parameters
• Upskilling and Cross skilling of ATP talents
• Number of Managers and leaders identified internally
• Identify high potential talents through talent review process
• Adherence  to SLA's and systemic compliances established for TMG
• Customer Satisfaction
• Establish measure for Customer Satisfaction
• Elicit customer satisfaction
• Customer Support
• Ensure timely & adequate support to CBUs in related areas of revenue and efficiency governance
• People Management
• On-time goal setting and performance development
• Ensure diversity mix
• Employee satisfaction
• Rotation
• Employee Engagement
• Capability Development
• Preparation and execution of deveopment plan
• Orientation to culture development programme

EDUCATION QUALIFICATION

1. MBA
2. Any Graduate

MINIMUM EXPERIENCE REQUIRED

1. 10 Yrs in Talent Management / Talent Acquisition / Resource Management

DOMAIN/ FUNCTIONAL SKILLS

• Recruitment, Staffing