•    Lead and mentor a team of reconciliation analysts, promoting a culture of high performance and continuous improvement.
•    Conduct regular team meetings to communicate goals, provide updates, and address any challenges.
•    Oversee the daily reconciliation processes for various banking accounts, ensuring accuracy and compliance with client standards.
•    Monitor key performance indicators KPIs and ensure SLAs are met or exceeded.
•    Identify inefficiencies in reconciliation processes and implement best practices to enhance productivity and accuracy.
•    Collaborate with the management team to develop and refine reconciliation policies and procedures.
•    Conduct regular reviews of reconciliation outputs to ensure adherence to quality standards.
•    Address discrepancies and escalate issues as necessary, providing solutions and recommendations for resolution.
•    Prepare and present performance reports to management, highlighting key metrics, trends, and areas for improvement.
•    Utilize data analysis to drive informed decision making and improve reconciliation processes.
•    Serve as a point of contact for the banking client regarding reconciliation inquiries and issues.
•    Foster strong relationships with client stakeholders to ensure satisfaction with reconciliation services.
•    Address client queries and provide timely and accurate information to clients and internal teams as needed