Bangalore, KA, IN, 562110
 Responsible for leading operations team
 Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
 Interact directly with the stake holders to deliver business requirements and overall healthy process behavior
 Duties may include, taking part in planning, organizing and directing the work of subordinates or others
 Outline procedures and instructions on work received
 Make estimations on new jobs received, check accuracy quality of content creation population done by others
 Ensuring records are maintained accurately
 Motivates and guide the team to achieve the daily targets in a timely manner
 Identify and fix the gaps in the process between offshore and onshore teams
 Partner with offshore and onshore management to ensure compliance and scalable communication processes
 Actively work with various internal teams to drive tools and process improvements that effect process flows