&#61656     Responsible for leading operations team
&#61656     Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
&#61656     Interact directly with the stake holders to deliver business requirements and overall healthy process behavior
&#61656     Duties may include, taking part in planning, organizing and directing the work of subordinates or others
&#61656     Outline procedures and instructions on work received
&#61656     Make estimations on new jobs received, check accuracy quality of content creation population done by others
&#61656     Ensuring records are maintained accurately
&#61656     Motivates and guide the team to achieve the daily targets in a timely manner
&#61656     Identify and fix the gaps in the process between offshore and onshore teams
&#61656     Partner with offshore and onshore management to ensure compliance and scalable communication processes
&#61656     Actively work with various internal teams to drive tools and process improvements that effect process flows