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Senior Associate

Date: Sep 13, 2021

Location: Bangalore, KA, IN, 562110

Company: SLK Software

ý    Analyze incoming files ensuring they contain accurate and complete data. 
ý    Participate in and or lead calls with internal external parties as the Employee Benefits file subject matter expert. 
ý    Responsible for managing assigned workload in order to ensure client needs are met in a timely manner and meet service level agreements.
ý    Use experience and judgment to overcome challenges and deliver quality service to our customers.
ý    Working cross functionally with other departments to gain ýbig pictureý understanding of how the file impacts customer. 
ý    Identify and participate in opportunities for process improvement that will result in enhancing our customer service experience for both our internal and external parties. 
ý    Other tasks as assigned.