ý Conducts various business processes with autonomy, analyzes requirements and d evelops or modifies operational materials for all markets. Takes a leadership ro le to ensure that operational and regulatory requirements are satisfied. ý Chall enges the status quo while still adhering to department standards for audit when performing a business process or changing operational documentation. Obtains st akeholder approval. ý Manages distribution of operational documentation to end u ser points as appropriate. Meets IT release deadlines if needed. ý Collaborates with others to ensure standardization of shared content and make improvements th at benefit both our internal and external customers. ý Communicates and interact s professionally with colleagues and leaders within the organization. ý Proactiv ely identifies opportunities for improvement related to operational materials or within a business process and shares suggestions with manager. ý Manages or lea ds multiple projects simultaneously that are often complex in nature. Responsibl e to track progress and milestones for all roles associated with the project. Ro llout results as expected and on time. ý Track metrics and review with managemen t with a view toward creating operational efficiencies. ý Serves as a mentor to Operations Analysts and trains them as needed. ý Other duties as assigned. Knowl edge & Experience: ý Bachelorýs Degree or equivalent experience in business rela ted field. ý 5 to 8 years work experience ý Proven project management skills ý A bility to drive change when needed ý Proven communication and problem solving sk ills. ý Proficiency in Microsoft Word, Excel, PowerPoint and Adobe Acrobat. ý Ma y require Adobe InDesign CS6 or higher experience, and desktop publishing experi ence.