ý    Draft and issue certificate booklets and final contract for all group products. Drafts master policies for designated voluntary products. Drafts amendments to certificates and policies. Responsible for contract compliance with state law. Completes final documentation of contracts. Issues electronic certificates and manages the documentation of electronic issue. 
ý    Analyzes and reviews new client account paperwork and plan design selections. Identifies missing, incomplete, or inconsistent information needed to produce client paperwork for new cases, amendments, and terminations. 
ý    Supports the new case process by researching open issues and assisting the implementation team in the finalization of contract materials ensuring an accurate and positive implementation experience.
ý    Acts as a resource for the sales, service, underwriting, implementation, and other internal partners on specific group contract and product provisions. 
ý    Research questions and open issues clients or internal partners have with respect to their group policies. 
ý    Issues certificates and manages the documentation and storage of electronic issue.
ý    Creates and files new language as required. Ensures language compliant with state laws
ý    Supports home office, claims and field through contract interpretation. 
ý    Other duties as assigned, such as participation on product teams, special initiatives and task forces.